Privacy Policy

1. Information We Collect

This privacy policy explains how OmniDM ("we", "us", "our") collects, uses, and protects information when you use our Instagram automation and direct message management platform.

We collect information when you:

• Create or manage an account on our platform
• Connect your Instagram or other supported social accounts
• Configure automations, keywords, and campaign settings
• Interact with our dashboard or admin tools
• Contact us for support or feedback

The types of data we may collect include:

• Account information: name, email address, login identifiers
• Instagram and integration data: account IDs, usernames, basic profile information required to operate automations
• Automation data: configured triggers, keywords, messages, product and campaign details
• Interaction data: message and comment metadata (such as timestamps, sender IDs, and content necessary to respond or trigger flows)
• Usage data: log information about how you access and use the dashboard, including IP address and device information
• Cookies and session data: to authenticate and manage your session
• Third-party service data: we may receive data from third-party services, such as Instagram, to facilitate integrations and automations

2. Meta Platform Data

Our application integrates with Meta's Instagram API. When you connect your Instagram Professional account, we access the following data through Meta's APIs:

• Instagram Business Basic: Your Instagram user ID, username, and basic profile information
• Instagram Business Manage Messages: Content of direct messages sent to your Instagram account, used solely to trigger and send automated replies you have configured
• Instagram Business Manage Comments: Comments on your Instagram posts, used solely to detect keyword triggers and send automated direct message replies to commenters

How we handle Meta Platform Data:

• We only use Meta data to provide the automation features you configure
• We do not sell or license Meta Platform Data
• When you enable Smart AI, message content and relevant conversation context may be sent to our AI service provider, Google Gemini, solely to generate the reply requested by your automation
• We do not use Meta data for advertising, analytics unrelated to your automations, or profiling
• We apply access controls and other safeguards designed to protect stored Meta data and access tokens
• When you disconnect Instagram or submit a valid Meta deletion request, we remove the connected Instagram integration and related automation data

Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies.

3. How We Use Your Information

We use the information we collect to:

• Operate the OmniDM platform, including sending automated direct messages and comment replies based on rules you define
• Display analytics such as total clicks, commissions, and other performance metrics in your dashboard
• Maintain and secure your account, including authentication and session management
• Communicate with you about updates, technical notices, and support responses
• Monitor for abuse, spam, or behavior that violates our acceptable use policies

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Service Providers and Data Sharing

We use service providers to operate OmniDM, including hosting, database, email delivery, and AI-processing providers. These providers may process information only as needed to deliver services to us and are subject to their applicable contractual and security obligations.

If Smart AI is enabled for an automation, relevant message content, conversation context, and the business instructions configured by the account owner may be processed by Google Gemini to generate a response. Users can choose predefined message automations instead of Smart AI.

6. Data Deletion

You can request deletion of your data in two ways:

• Automatic: When you remove the OmniDM app from your Instagram account settings, Meta sends us a data deletion request. We remove the connected Instagram integration and related automation data identified by that request. This does not by itself delete your separate OmniDM login account.
• Manual account request: You can email us at info@omnidm.io to request deletion of your OmniDM account and associated personal data. We will verify and process eligible requests within 7-14 business days, subject to data we must retain for legal obligations.

Visit our Data Deletion page for more details.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information

To exercise any of these rights, please contact us using the email address below. We may need to verify your identity before responding to your request.

8. Changes to This Policy

We may update this privacy policy from time to time as our services evolve or as required by law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

9. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

info@omnidm.io